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fairytalebride > Terms & Conditions

Terms and Conditions

Our premises shall mean: Fairytale Bride 17 Market Hill Coggeshall Essex CO61TS.

The Goods shall mean: Wedding dresses, Gowns and/or accessories to be purchased or altered.

The Buyer shall mean: The person for whom the goods are being purchased together with the party paying for all the goods.

1. Payments / Orders

1.1 The buyer will need to pay for the goods at our premises in pounds sterling via Bank transfer, debit/credit card or cash.

1.2 All the goods remain the property of Fairytale Bride until paid for in full with cleared funds.

1.3 The buyer is required to pay a non-refundable deposit of 50% of the total price of any ordered goods at the time of the order. Fairytale Bride cannot process the order until this has been paid with cleared funds. The remaining half is payable on receipt of the goods instore. We will contact you once your wedding dress is ready for collection/despatch and request the final payment. All other goods shall be paid for in full at time of order/purchase.

1.4 Reduced goods sold as “Sale” or “Used sample” maybe soiled and/or damaged. The buyer should examine the goods before leaving the premises as any specified faults or a change of mind by the buyer will not constitute grounds for a refund. Sample sale wedding dresses are non-refundable and sold as seen.

2. Collections

2.1 Delivery timescales for the manufacturers/designers used by Fairytale Bride are as follows: Bridal wedding dresses up to 6 months, accessories normally between 4-8 weeks. It is possible for some of our designers to provide a rush order, under 12 weeks, by prior agreement with your chosen designer. There is normally a charge for this service, which will be added to your wedding dress cost.

2.2 Whilst Fairytale Bride will use all reasonable endeavours to execute each order within the timescales above, Fairytale Bride shall not be liable for any delay/non-delivery of goods by the manufacturer or designers due to unforeseen circumstances.

2.3 The buyer shall inspect the goods upon receipt and shall notify Fairytale Bride if the goods are damaged. If the buyer fails to do so she/he shall be deemed to have accepted the goods.

2.4 Damage/soiling to a wedding dress after goods have been accepted remains the buyers responsibility.

2.5 Sample dresses and swatches may not all be cut from the actual roll used for your order and this may lead to a slight variation in colour and tone.

3. Fittings and Alterations

3.1 It is extremely rare that a wedding dress will not need alteration. Unless otherwise stipulated our wedding dresses are not made to measure.

3.2 Fairytale Bride will order the nearest standard size from the manufacturer/ designer on your behalf, based on your measurements and compared to the official manufacturers/designers size chart. The size to be ordered will be discussed with you at the time of ordering. Fairytale Bride will give you advice/recommendations, however, the final choice of size ordered will be yours.

3.3 In order to fit your wedding dress satisfactorily, where a split size, pattern change or design alteration and skirt lengthening is required there will be a charge direct from the designer which is to be paid by the buyer at the time of ordering. This cost is totally dependent on the work involved.

3.4 Once the wedding dress arrives it is likely that it will need to be altered to fit the individual figure. We do not offer alterations but have contact details of independent seamstresses. Any alterations arranged by yourself are at an additional cost charged separately by the seamstress involved and are a separate contract between yourself and your chosen seamstress of which Fairytale Bride has no involvement.

3.5 In the event that you significantly loose or gain weight/size, Fairytale Bride has no liability for circumstances which are beyond our control.

3.6 It is the buyers responsibility to inspect the goods before leaving the premises. Fairytale Bride cannot accept liability of any loss or damage to the goods after they have left the premises.

4. Cancellations

4.1 The placing of your order with Fairytale Bride constitutes a legally binding contract and cancellation of the order will result in the loss of the buyers deposit and may incur the full cost of the goods. Should the occasion for which the goods are being purchased be cancelled or postponed the goods must be paid in full by the buyer.